Wednesday, February 01, 2006

Implementing keyword tagging - Part 2

It's all about process - Most of our research staff are engineers, so when we rollout our keyword process, we received a lot of detailed questions, many of which we hadn't considered. So we went back to the drawing board and further defined the process. It never ceases to amaze me how many details are involved with even the simplest of processes. However, not addressing them can bring the best laid plans to a screaching halt.

One of the more interesting twists in this latest revision to our process is that project managers (PMs ) will conduct the tagging for our next go-round of projects using a paper form. The paper form will be reviewed and then given to an administrative assistant to enter into the CMS. While contrary to our goal of doing everything electronic, using paper will save PM's time and be easier to implement.

A key lesson here, "remember the goal is to make the process as easy as possible. To accomplish that, use whatever means works the best." Of course, this doesn't preclude us for developing and implementing an electronic process in the future, which I hope is sooner rather than later.


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