Monday, January 12, 2009

Knowledge retention - bridging knowledge

I was recently contracted to provide continuity of management for a soon to retire manager. My roles will be to complete one short-term project and provide interim management of another long term project. In essence, I’m providing a bridge of knowledge from the retiring employee to the new employee.

From a knowledge retention perspective my tasks are:

1) Learn all I can from the retiring employee,
2) Capture/ document key and salient items, and
3) Share/ transfer to the eventual long-term employee (hopefully hired soon).

At the first meeting, my first challenge became clear – identify “who” -- who are the contractors, stakeholders and end users. This includes contact information as well as insights on roles and expectations. Another task will be to identify documents and other resources and where they can be found.

While this position is important just to keep things running, this knowledge bridging will enable the new employee to get up to speed more rapidly

Labels: , ,

61 Comments:

At 1:24 PM, Blogger Tomer said...

Hi Jeff,
Don't you have any sponsor from whithin the organization?
Must you figureout everything by yourself?

Any how, my real question to you is what should you ask an employee who is about leaving the firm after who knows how many years?
What will make him shrae his "pearls" with me?

 
At 4:04 AM, Anonymous Allen said...

I share the same views. Liked your blog very much.

 
At 12:22 AM, Anonymous Anonymous said...

Hi all,

Really very nice and cool topic which has under discussion. Thanks for sharing a wonderful information with us.

Cheers,

Plasma Cutters

 
At 5:02 PM, Blogger venus said...

I’ve been doing some serious research about the positioning of buttons in forms in general. And what I’ve come up with is to put the “Primary Action”-button left-aligned with the form. One of the reasons for doing this is that the eye automatically searches for a new fo \rm element to the left just under the previous elem
online marketing

 
At 4:09 PM, Blogger softech said...

Interesting… I might try some of this on my blog, too. It’s quite interesting how you sometimes stop being innovative and just go for an accepted solution without actually trying to improve it… you make a couple of good points.

part time worker

 
At 3:53 AM, Anonymous Laura said...

I came to your blog just when I was surfing on this topic. I am happy that I found your blog and information I wanted.

 
At 4:45 AM, Anonymous Praful Agarwal said...

I agree with you.. Cheers..

 
At 3:40 AM, Anonymous vignesh said...

Very nice blogs!!!hadoop training chennai

 
At 3:42 AM, Anonymous Technologies said...

This comment has been removed by a blog administrator.

 
At 3:43 AM, Anonymous hadoop training in chennai said...

Thanks a lot.sharing for effective informative..hadoop training chennai

 
At 1:11 AM, Blogger hari m said...

Thanks for sharing the useful information and its really understanding.

QTP Training in Chennai

 
At 6:07 AM, Blogger Jenny Peter said...

Thanks for the tips its really nice one.
Selenium Training in Chennai | Loadrunner Testing Training in Chennai | Software Testing Training in Chennai

 
At 11:25 PM, Blogger Stephen said...

Testing is the only way to deliver reliable products in the Information Technology market(Software testing training in chennai). Articles like this are vital in improvising one's ability as a software testing professional(Software testing training). Thank you so much for sharing this information in here(Software testing training chennai). Keep blogging.

 
At 10:56 PM, Anonymous priya said...

This post is very useful to one and informative article i really impressed keep it up for most post selenium training chennai

 
At 2:37 AM, Blogger Abina Ragav said...

This comment has been removed by a blog administrator.

 
At 2:38 AM, Blogger Abina Ragav said...

This comment has been removed by a blog administrator.

 
At 5:30 AM, Blogger Ridhima said...

This comment has been removed by a blog administrator.

 
At 6:03 AM, Blogger prethikarajesh said...

This comment has been removed by a blog administrator.

 
At 2:11 AM, Blogger Lakshmi said...

Thanks for sharing this information, it helped me a lot in finding valuable resources for my career
SEO Training in Chennai

 
At 12:36 AM, Anonymous Anonymous said...

nice informative blog.this article is very useful to us.this kind of collection of information is explains us more new ideas to develop their career.CCNA Training in Chennai

 
At 1:32 AM, Blogger Aamala Ahona said...


A very nice guide. I will definitely follow these tips. Thank you for sharing such detailed article. I am learning a lot from you.


Peridot Systems Chennai Reviews

 
At 8:35 AM, Blogger Nainika Joseph said...


Thanks for the informative article. This is one of the best resources I have found in quite some time. Nicely written and great info. I really cannot thank you enough for sharing.

SAP training in Chennai

 
At 10:20 AM, Blogger Ridhima said...

Thanks for the good words! Really appreciated. Great post. I’ve been commenting a lot on a few blogs recently, but I hadn’t thought about my approach until you brought it up.

SEO training in Adyar

 
At 6:14 AM, Blogger Nikshitha S said...

Thanks for sharing this informative content that guided me to know the details about the training offered in different technology.
digital marketing course in chennai | digital marketing training

 
At 11:59 PM, Anonymous hadoop training in hyderabad said...

knowledge renpution..nice posts..

Hadoop training in hyderabad.All the basic and get the full knowledge of hadoop.
hadoop training in hyderabad

 
At 5:02 AM, Blogger Kits Online Training said...

nice blog, thanks for sharing
SQL Server Developer Corporate Training

SQL Server DBA Online Training Real Time Support

linux Online Training Institute

Best PHP Online Training Certification Institute From India

 
At 7:05 AM, Blogger sunilkumarkuppam said...


For management and troubleshooting of enormous databases, corporation’s square measure searching for qualified and licensed dispersions Hadoop experts for the duty. Hadoop Training in Chennai | Hadoop Training Chennai

 
At 7:07 AM, Anonymous Dharshini Priya said...

I think it's awesome someone is finally taking notice of our vet's and doing something to help them. I hope all goes well with these articles. More new information i will get after refer that post.
Digital Marketing Company in Chennai
SEO Company in Chennai
Digital Marketing Company in India
SEO Company in India

 
At 10:21 PM, Blogger svr online Training said...

Nice Campaign About Knowledge Retention.......Just loved Salesforce nice blog...great writing...
keep posting.........thank you........

 
At 1:06 AM, Blogger TechVelocity Partners said...

Thanks for sharing..Keep update Risk management consulting services
ROI consultant minnesota
consulting company minnesota

 
At 7:02 AM, Blogger IT Tutorials said...


Thanks for your article. Its very helpful.I Hadoop training in chennai | Hadoop Training institute in chennai

 
At 10:14 PM, Blogger pavithra dass said...

Selenium Training in Chennai
Best Selenium Training Institute in Chennai
ios developer training in chennai
Digital Marketing Training in Chennai
.Net coaching centre in chennai
Loadrunner classes in Chennai
performance testing training in chennai

 
At 12:05 AM, Blogger Anbarasan14 said...

I have been searching for this blog for a long time and by now I am able to get it to read. Keep sharing more.

English Speaking Classes in Bangalore
Spoken English in Bangalore
Spoken English Course in Bangalore
Spoken English Institutes in Bangalore
Spoken English Classes in Bangalore

 
At 10:47 PM, Blogger sunshineprofe said...

I believe there are many more pleasurable opportunities ahead for individuals that looked at your site.
fire and safety course in chennai

 
At 2:34 AM, Blogger Unknown said...

Nice post. great opportunities. Thank you for your sharing.

Digital Marketing Company In Chennai | Ecommerce Web Development Company In Chennai

 
At 10:29 PM, Blogger franklinraj said...

Thank you for excellent article.

Please refer below if you are looking for best project center in coimbatore

soft skill training in coimbatore
final year projects in coimbatore
Spoken English Training in coimbatore
final year projects for CSE in coimbatore
final year projects for IT in coimbatore
final year projects for ECE in coimbatore
final year projects for EEE in coimbatore
final year projects for Mechanical in coimbatore
final year projects for Instrumentation in coimbatore

 
At 4:26 AM, Blogger Adhuntt said...

Nice blog thanks for sharing Instagram and Facebook have provided an amazing place for new brands to grow and flourish. We can find the perfect niche for your brand on the best social media platforms.

 
At 2:31 AM, Blogger Adhuntt said...

Nice article Instagram and Facebook have provided an amazing place for new brands to grow and flourish. We can find the perfect niche for your brand on the best social media platforms.

 
At 5:11 AM, Blogger anirudh said...


I like your post very much. It is very much useful for my research. I hope you to share more info about this. Keep posting!!
Best DevOps Training Institute

 
At 11:21 PM, Blogger QuickBooks Payroll Support Phone Number said...

QuickBooks Payroll Support Phone Number has emerged one of the better accounting software that has had changed this is of payroll.

 
At 11:43 PM, Blogger steffan said...

QuickBooks Premier is an accounting software which includes helped you grow your business smoothly. It includes some luring features which will make this software most desirable. Regardless of most of the well-known QuickBooks Premier features you may find difficulty at some steps. QuickBooks Tech Support Number is the foremost destination to call in the period of such crisis.

 
At 12:51 AM, Blogger steffan said...

QuickBooks Payroll Customer Service Number helps you to resolve all your valuable technical and functional issues while taking care of this well known extensive, premium and end-to-end business accounting and payroll management software. Our experts team at Quickbooks Payroll Support Number is going to make you recognize its advanced features and assists anyone to lift up your online business growth.

 
At 12:06 AM, Blogger xpert said...

QuickBooks has availed many further versions with this software namely QuickBooks Pro, QuickBooks Premier, QuickBooks Enterprise, QuickBooks Point of Sale, QuickBooks Payroll, QuickBooks Accountant, QuickBooks Mac and QuickBooks Windows & we fix all Quickbooks tech issues at QuickBooks Support Phone Number. Amongst many of these versions you may choose the one that suits your web business the greatest. While you ought to be realizing that QuickBooks has made bookkeeping a simple task, you can find times when you may face a couple of errors that may bog across the performance for the business. QuickBooks Support is the better location to seek instant help for almost any QuickBooks related trouble.

 
At 2:12 AM, Blogger xpert said...

Our research team at QuickBooks Tech Support is dependable for most other reasons as well. We have customer care executives which are exceptionally supportive and pay complete awareness of the demand of technical assistance made by QuickBooks users. Our research team is always prepared beforehand because of the most appropriate solutions which are of great help much less time consuming. Their pre-preparedness helps them extend their hundred percent support to any or all the entrepreneurs along with individual users of QuickBooks.

 
At 12:02 AM, Blogger QuickBooks Payroll Support Phone Number said...

QuickBooks Enterprise customer support cell phone number. We understand that your growing business needs your precious time which explains why we offer the most effective to the customers. Our technically skilled professionals are well regarded for smart technical assistance around QuickBooks Enterprise Support Phone Number

 
At 1:41 AM, Blogger QuickBooks Payroll Support said...

QuickBooks Customer Support Number really is terribly frustrating, to say the smallest amount when you face one particular error. Errors hamper the task pace however additionally disturb your mental peace. Our QuickBooks specialists take all of the errors terribly seriously and they will fix all of the errors.

 
At 1:43 AM, Blogger QuickBooks Payroll Support said...

QuickBooks Customer Support Number today’s scenario individuals have got really busy within their lives and work. They would like to grow and learn as much new things as they possibly can. This drive has initiated a sense of awareness amongst individuals and therefore they find how to invent alternatives for daily tasks.

 
At 12:31 AM, Blogger kevin32 said...

QuickBooks Enterprise Support – Quickbooks Enterprise Support Phone Number Usa Comes With A Sum Of Such Features, Which Can Be Friendly To Business And Finance Users. It Could Be Completely Stated As Asoftwarethat Can Be Specialized In Cater The Financial Needs Of A Commercial Enterprise Or A Tiny Company.

 
At 11:52 PM, Blogger Mathew said...

It is simple to reach our staff via QuickBooks Support Phone Number & get required suggestion most likely time. The group sitting aside understands its responsibility as genuine & offers reasonable help with your demand.

 
At 2:15 AM, Blogger rdsraftaar said...

QuickBooks was created to meet your every accounting needs and requirement with a great ease. This software grows along with your business and perfectly adapts with changing business environment. Everbody knows there are always two sides to a coin and QuickBooks isn't any different. This software also throws some errors in the long run. Sometimes it becomes rather difficult to understand this is with this error code or message. If that's the case you should call our QuickBooks Tech Support Phone Number to own in touch with our technical experts in order to search for the fix of error instantly.

 
At 12:00 AM, Blogger accountingwizards said...

We offer the very best technical assistance. The dedication of our QuickBooks Support team causes us to be unique. No matter whenever or wherever you prefer us, our experts is always there. We have been ready to help you over the telephone, although the live chat, via e-mail, or online with our QuickBooks Tech Support Phone Number team. Are in possession of a review of the services we offer.

 
At 1:50 AM, Blogger accountingwizards said...

Our support services are not limited towards the above list. A large number of individuals are successfully availing the outstanding popular features of our technical support desk for QuickBooks. With a big client base, we now have achieved the 100% satisfaction rate from customers around the globe. You too can avail our support services on just a call. Don’t hesitate to give us a call at QuickBooks Support Phone Number in case you encounter almost any technical bug in QuickBooks.

 
At 11:53 PM, Blogger steffan said...

QuickBooks Enterprise by Intuit offers extended properties and functionalities to users. It is specially developed when it comes to wholesale, contract, nonprofit retail, and related industries. QuickBooks Enterprise Support Phone Number is preferred for users to offer you intuitive accounting means to fix SMEs running enterprise kind of QuickBooks.

 
At 1:30 AM, Blogger QuickBooks Payroll Support Phone Number said...

QuickBooks Enterprise customer support cell phone number. We understand that your growing business needs your precious time which explains why we offer the most effective to the customers. Our technically skilled professionals are well regarded for smartQucikBooks Enterprise Technical Support

 
At 1:41 AM, Blogger QuickBooks Payroll Support said...

Our specialist can surely do wonders as well as do it each and every day when a person comes to us with their QuickBooks problems. Our QuickBooks Enterprise Support Phone Number team team, especially, tackle every bugs and error of QuickBooks.

 
At 1:19 AM, Blogger QuickBooks Payroll Support said...

It is possible to dial the QuickBooks Payroll Support Phone Number to possess a spoken language because of the QuickBooks Specialists or else you can even talk to them by victimization the chat choice on our internet site.

 
At 5:44 AM, Blogger JimGray said...

The QuickBooks Payroll has its own awesome features which are good enough in terms of small and middle sized business. QuickBooks Payroll also offers a separate accounting package which include specialized features for accountants also. You can easily all from the QuickBooks Payroll Support Phone Number USA to find out more details. Let’s see several of the choices that come with QuickBooks which includes made the QuickBooks payroll service exremely popular.

 
At 6:21 AM, Blogger QuickBooks Support Phone Number said...

By pressing enter, you will be able to find a new window named registry editor from where you
can choose the related key which is for the Error 392 Then your data will be backed up after which you will need to open the QuickBooks Online Phone Number file menu and then you can select the export option.

 
At 11:14 PM, Blogger QuickBooks Payroll Support said...

But don’t worry we have been always here to aid you. As you are able to dial our QuickBooks Payroll Support Number. Our QB online payroll support team provide proper guidance to fix all issue connected with it. I will be glad that will help you.

 
At 12:16 AM, Blogger QuickBooks Support Phone Number said...

For solving this harmful error you can use the customer support services provided by the QuickBooks, especially for solving the programing issues like error 6189 that stops you to open any company file present in any of the QuickBooks Tech Support Number directory.

 
At 3:55 AM, Blogger Unknown said...

QuickBooks Enterprise has almost eliminated the typical accounting process. Along with a wide range of tools and automations, it provides a wide QuickBooks Enterprise Support Contact Number verticals with specialized reporting formats and tools.

 

Post a Comment

<< Home