Tuesday, December 21, 2004

KM is having measurable benefits

This year's subscriber survey was just what was needed for holiday cheer. We had measurable improvements on our major KM indicators with numbers beyond what I would have dreamed of asking Santa for. I was hoping for improvement up to 5%, never expecting the numbers below:

Practical, useful results
- 13% improvement in performance

Providing outputs in formats that are easy to use
- 27% improvement in performance

Providing cost-effective solutions to your problems
- 7 % improvement in performance

There's still room for improvement and are planning market research activities to identify opportunities.


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