KM is having measurable benefits

This year's subscriber survey was just what was needed for holiday cheer. We had measurable improvements on our major KM indicators with numbers beyond what I would have dreamed of asking Santa for. I was hoping for improvement up to 5%, never expecting the numbers below:

Practical, useful results
- 13% improvement in performance

Providing outputs in formats that are easy to use
- 27% improvement in performance

Providing cost-effective solutions to your problems
- 7 % improvement in performance

There's still room for improvement and are planning market research activities to identify opportunities.